Geemace (“we,” “us,” or “our”) is committed to providing reliable and efficient shipping services to our customers. This Shipping Policy outlines our shipping practices, delivery times, and other relevant information regarding the shipment of your orders.
1. Shipping Methods and Carriers
We offer various shipping methods to meet your needs. The available shipping options may vary depending on your location and the size of your order. We work with reputable carriers to ensure timely and secure delivery of your products.
2. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs during the checkout process before completing your purchase. For bulk orders or special shipping requests, please contact us directly for a customized quote.
3. Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or holidays, processing times may be slightly longer. We will notify you of any significant delays.
4. Delivery Time
Delivery times vary depending on the shipping method selected and the destination of the order. Estimated delivery times are as follows:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
- International Shipping: 14-21 business days
Please note that these are estimated delivery times and actual delivery times may vary due to factors beyond our control, such as customs processing and carrier delays.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your shipment through the carrier’s website.
6. Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs fees, duties, or taxes that may be imposed by the destination country. Geemace has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
7. Shipping Restrictions
Certain products may be subject to shipping restrictions based on the destination country’s regulations. If your order contains restricted items, we will notify you and provide alternative solutions if possible.
8. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at info@geemace.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.
10. Contact Us
If you have any questions or concerns about this Shipping Policy, please contact us at:
Geemace
Email: info@geemace.com
Address: Tianfen Town, Qidong, Jiangsu, China
